ARTICLE 1: OUR SERVICES
The website www.agyadhotel.com facilitates online booking. We advise you to carefully read and fully understand the general conditions of sale before using our services. By accessing and using our services, you legally agree to comply with these general conditions of sale and the possible modifications to which they will be subject periodically. We reserve the right to change these Terms and Conditions at any time and such changes will take effect when posted on the Website.
The general conditions of sale are expressed in several languages but in the event of a dispute, only the French text serves as a reference.
ARTICLE 2: RESERVATION
Once the reservation is confirmed by Agyad Maroc Appart-Hotel and after validity and confirmation of the accuracy of your credit card details for payment, you will then be irrevocably linked to your reservation by clicking on the “Confirm reservation” button on our website. We will send you the confirmation of your reservation by e-mail to the address that you have communicated to us, for this purpose we ask you to make sure of the validity of the latter. You will receive this confirmation within 8 working hours of your reservation request.
The currency in which the rates are displayed is the euro or the Moroccan dirham. However, these prices converted into Euros are used only as an indication. The only real and exact prices valid on our Website are those expressed in local currency or the Moroccan dirham, this means that the security deposit is debited from your credit card in Moroccan dirham.
The confirmation sent by e-mail proves the validity of your reservation. It contains all the information about it. Please read carefully and check all the information contained in our confirmation email to ensure that it is in accordance with your reservation. You must present this e-mail confirmation upon arrival at the hotel.
ARTICLE 3: PAYMENT AND CREDIT CARD DETAILS
When making a reservation on Our Site, you must send us information relating to your credit card such as its number and expiry date which are entered on the secure platform of MarocTelecommerce (a secure payment operator in Morocco).
The payment of a security deposit is required in order to validate your reservation, in the application of the conditions of Agyad Maroc Appart-Hotel. This will be clearly explained and detailed on Our Site during your booking process before you click on the “Confirm your booking” button. Once your reservation is confirmed, a security deposit clearly specified during the reservation process is taken directly from your credit card. The payment currency is the Moroccan dirham.
ARTICLE 4: CANCELLATION OF THE RESERVATION
We strongly advise you to carefully read our cancellation conditions set out on our site before making the reservation. Once your reservation is confirmed, you will be irrevocably bound by these cancellation conditions. In the event of cancellation, we advise you to contact us directly as soon as possible in order to minimize the penalties and costs that will be charged to you.
In the event of the application of cancellation fees, and this is in accordance with the cancellation conditions of Agyad Maroc Appart-Hotel when booking, the hotel will charge the amount of the cancellation fees directly to your credit card. is of.
On the other hand, the above does not apply in any case to non-refundable rates for which no cancellation or refund can take place.
ARTICLE 5: SECURITY
We have adopted the Maroc Telecommerce platform in order to secure and optimally protect the data concerning your bank card. However, during the transmission of the data, we cannot be held responsible for any loss or interruption of service resulting from an error on your part. If you use Our Services via a computer that does not belong to you, be sure to log out of our site.
ARTICLE 6: PRIVACY POLICY
In order to protect the information concerning you, our confidentiality charter explains what the data you have provided to us are intended for. By using Our Services, you have read and agreed to be bound by the terms of our privacy policy.
ARTICLE 7: DISCLAIMER OF RESPONSIBILITY
By using Our Services, you have agreed to abide by the laws, statutes and regulations established regarding the use of our site and therefore, we will not be held responsible in any way for the non-respect of these.
It is also your responsibility to obtain a valid Visa (if necessary) and to be in order with the medical and customs formalities of Morocco.
Without interfering with what was mentioned previously, in the event that Agyad Maroc Appart-Hotel is brought by order of the court or the competent jurisdiction to have to pay you damages, then you must accept that the sum of these damages may in no case be greater than the amount of your reservation paid to the hotel.
However, these general conditions of sale are in no way intended to limit your rights as a consumer subject to the law in force nor to exclude or limit the liability of Agyad Maroc Appart-Hotel , in the event of death or bodily injury resulting from the negligence of Agyad Maroc Appart-Hotel .
ARTICLE 8: CANCELLATION CONDITIONS
• Cancellation greater than 2 days from the date of arrival: Security deposit refunded.
• Cancellation less than or equal to 2 days from the date of arrival: Deposit will be retained.
• Early departure: the 1st unused night will be charged.
• The conditions of the NRF offer: Non-refundable, non-cancellable and non-modifiable offer with prepayment of the entire stay at the time of booking.
ARTICLE 9: APPLICABLE LAW
Unless otherwise stated, the software necessary for our services or made available on our website and used by it, as well as the intellectual property rights (including copyrights) of the content, information and materials on our website , is the exclusive property of Agyad Maroc Appart-Hotel , its suppliers or service providers.